F.A.Q. | LuxFox

F.A.Q.

General

  • What is LuxFox?
  • What services do you offer?

Booking

  • How do I book my appointment?
  • How can I choose a beauty professional?
  • Can I book an appointment if I’m not able to download the app?
  • Where will the appointment take place?
  • Can I choose the date and time on my own?

Style

  • Do I have to choose a service or a look from your catalogue or can I come up with my own style?
  • I’m stuck with the decision on my next haircut. Can you help me to choose one?

Treatment

  • How can I be sure that a stylist or artist is qualified enough?
  • How should I prepare for my appointment?
  • How long will the appointment be?

Other

  • Can I work at LuxFox, too?
  • What products and tools do the beauty professionals carry with them?
  • What if I have a problem with my service?
  • What if there is no Expert available?
What is LuxFox?

LuxFox is Germanys first platform that presents a brand-new concept of on-demand beauty, wellness & fitness services. Our website or mobile app enables you to get your hair, makeup artist, massage experts, personal trainer or even yoga trainer right to your door in a matter of minutes - and all this in just several clicks! We have Germanys biggest pool of highly qualified Experts - handpicked, tested and trained. Tell us your wishes & needs and we will match you to the perfect fitting Expert. But you can also choose your own who is going to be your next Expert from our large catalogue of specialists near you.

What services do you offer?

At LuxFox you will be amazed by a number of on-demand beauty, wellness & fitness services we offer. They include such popular day-to-day services as manicure, pedicure, haircut, updo, blowout, yoga or personal training and many others.

However, we also have something special for you - now there’s no more need to worry about your bridal look and run from one beauty parlor to another spending loads of time and money on that. Make your wedding day happy and memorable - no more stress and rush with LuxFox!

Apart from this, LuxFox Experts offer you such special services as massage and services for men. And all this in one click only!

How do I book my appointment?

There are two ways of making an appointment with LuxFox beauty specialists: via our website www.Lux-Fox.com or through our mobile app [IOS] [Android]. Choose your service, date and time. In the next step we will note your address where the treatment should take place. We offer you a highly secure online payment. After your booking, you will be contacted via the chat to note down your wishes, comments and sample pictures of the styling. So we can match you ideally with the most perfectly fitting expert. You can also choose your own expert from our database and request an appointment. All you need to do is sit back, relax and wait for your expert to arrive!

 

How can I choose a beauty professional?

Currently your appointment will be matched regarding to your wishes, comments and example pictures of your wanted look - all experts are handpicked, fully qualified and vetted in-house to meet our high quality standards. 

We are developing a large, almost endless catalogue of beauty, wellness & fitness experts near you. Every LuxFox Expert will have his or her own profile where the portfolio, ratings and reviews are displayed. You will can chosse the one you favored the most and make an appointment in a matter of seconds soon! 

Can I book an appointment if I’m not able to download the app?

Sure! On our LuxFox website [www.Lux-Fox.com] you can make an appointment in the same manner as through our app. Several clicks and the appointment is made!

Where will the appointment take place?

Where to get your beauty services done is now your own choice! With LuxFox there’s no more need to go to the city centre and choose the beauty parlor so long in advance, spending hours on reading reviews and scrolling the websites. Be it your house, flat, office or even a hotel room - our specialists will come directly to your location and get everything done on spot.

Can I choose the date and time on my own?

Sure, as soon as you select your LuxFox beauty specialist, you will have an opportunity to choose appropriate date and time that would suit both your schedule and your beauty professional’s one.

Do I have to choose a service or a look from your catalogue or can I come up with my own style?

The lookbook that we offer on the website present the basic beauty services you may need on a daily basis or the latest trends in fashion industry. If you are seeking something special - contact a beauty professional and ask whether she or he is able to deliver your special request!

I’m stuck with the decision on my next haircut. Can you help me to choose one?

Yes, we at LuxFox offer you on our website dozens of look books from the world-renowned brands that you can get inspiration from! Also, you may find it interesting to look through numerous articles and interviews with famous beauty experts from all over the world. Therefore, you will definitely find something that works best for you! We at LuxFox are always eager to help you, be it a regular beauty service or your life-changing appearance experiment.

How can I be sure that a stylist or artist is qualified enough?

All of our LuxFox Experts go through a thorough selection to become a part of our team. Moreover, we personally verify their qualification in order to deliver you the highest quality on-demand beauty, wellness & fitness services.

How should I prepare for my appointment?

Before the appointment with our beauty, wellness or fitness Expert, we will ask you for your comments, wishes and sample images from the styling. This way your expert can prepare optimally. We would like to ask you to inform your experts in advance if you have allergies or special requests.

We recommend you to do the following steps before your appointment, depending on the service you chose:

Blowout: you hair is to be damp but not wet. Wash you hair 10-15 minutes before the appointment and quickly dry it with a towel. Then your beauty expert will be able to deliver the best result imaginable! Ideally, you have already chosen a place with good lighting conditions and a socket.

Updos: in this case your hair needs to be dry and clean. Ideally, you have already chosen a place with good lighting conditions and a socket.

Makeup: do not forget to remove all previous makeup, cleanse and moisturize your skin prior to the artist’s arrival. If you have not made it before our appointment, we will take over this service at no extra charge. Ideally, you have already chosen a place with good lighting conditions, such as directly at the window with daylight.

 

Wedding styling: Ideally you already have your wedding dress and accessories ready so that we can perfectly match your bridal look.

Tanning: your body should be free of any creams right before tanning. Ideally, you applied a peeling about 24 hours beforehand. Click to get to the tips for an optimal result.

Workout: Find a place that is large enough for the planned workout session, or let your trainer suggest a suitable place. Drink enough water before, during and after your workout. Your expert will take care of the fitness mat, the equipment and the training plan.

Men: Find a place with good lighting and a socket.

Massage: We only need a space of 2x2 meters for the mobile massage equipment. You are also welcome to use your own towels if you prefer.

 

How long will the appointment be?

The time that the appointment will take depends on the service you seek. You will find all durations in the service info, when you click on the services.

However, for some special services such as bridal or event look you may need to allocate more time. Ask your LuxFox professional about the approximate duration of your appointment. LuxFox is always striving to make your beauty, wellness & fitness appointments as quick as possible, delivering you the best quality on the market.

Can I work at LuxFox, too?

Sure! We are always open to new faces in our LuxFox team. Working as a beauty specialist on our platform may become your freelance hobby you do in your free time, or your full-time gratifying job. You simply need to apply to LuxFox, and after your qualification verification and tests you can start you awe-inspiring journey in the world of beauty. Moreover, as a freelance beauty specialist you can be your own boss - manage your appointments and create your own schedule!

What products and tools do the beauty professionals carry with them?

Our LuxFox beauty experts always have everything at hand depending on the service you demanded. Makeup artists have all of the necessary professional brushes and loads of high quality makeup materials; hair and nail stylists also have essential tools and beauty products with them - so there’s no need to worry about it! However, if you have special requests or allergies, please contact your beauty specialist in advance so that she or he picks everything you need.

What if I have a problem with my service?

If you faced some issues with services from our beauty, wellness or fitness Expert, please contact us via email: info@lux-fox.com oder via telefon: 030-20237320 and we will immediately proceed to finding a solution to your problem!

What if there is no Expert available?

We have Germanys biggest pool of Experts but of course, there can be a time where we don't have any free appointments left. But be sure, if we can't find an available Expert, you will get your full payment back immediately.

General

What is LuxFox?

LuxFox is Germanys first platform that presents a brand-new concept of on-demand beauty, wellness & fitness services. Our website or mobile app enables you to get your hair, makeup artist, massage experts, personal trainer or even yoga trainer right to your door in a matter of minutes - and all this in just several clicks! We have Germanys biggest pool of highly qualified Experts - handpicked, tested and trained. Tell us your wishes & needs and we will match you to the perfect fitting Expert. But you can also choose your own who is going to be your next Expert from our large catalogue of specialists near you.

What services do you offer?

At LuxFox you will be amazed by a number of on-demand beauty, wellness & fitness services we offer. They include such popular day-to-day services as manicure, pedicure, haircut, updo, blowout, yoga or personal training and many others.

However, we also have something special for you - now there’s no more need to worry about your bridal look and run from one beauty parlor to another spending loads of time and money on that. Make your wedding day happy and memorable - no more stress and rush with LuxFox!

Apart from this, LuxFox Experts offer you such special services as massage and services for men. And all this in one click only!

Booking

How do I book my appointment?

There are two ways of making an appointment with LuxFox beauty specialists: via our website www.Lux-Fox.com or through our mobile app [IOS] [Android]. Choose your service, date and time. In the next step we will note your address where the treatment should take place. We offer you a highly secure online payment. After your booking, you will be contacted via the chat to note down your wishes, comments and sample pictures of the styling. So we can match you ideally with the most perfectly fitting expert. You can also choose your own expert from our database and request an appointment. All you need to do is sit back, relax and wait for your expert to arrive!

 

How can I choose a beauty professional?

Currently your appointment will be matched regarding to your wishes, comments and example pictures of your wanted look - all experts are handpicked, fully qualified and vetted in-house to meet our high quality standards. 

We are developing a large, almost endless catalogue of beauty, wellness & fitness experts near you. Every LuxFox Expert will have his or her own profile where the portfolio, ratings and reviews are displayed. You will can chosse the one you favored the most and make an appointment in a matter of seconds soon! 

Can I book an appointment if I’m not able to download the app?

Sure! On our LuxFox website [www.Lux-Fox.com] you can make an appointment in the same manner as through our app. Several clicks and the appointment is made!

Where will the appointment take place?

Where to get your beauty services done is now your own choice! With LuxFox there’s no more need to go to the city centre and choose the beauty parlor so long in advance, spending hours on reading reviews and scrolling the websites. Be it your house, flat, office or even a hotel room - our specialists will come directly to your location and get everything done on spot.

Can I choose the date and time on my own?

Sure, as soon as you select your LuxFox beauty specialist, you will have an opportunity to choose appropriate date and time that would suit both your schedule and your beauty professional’s one.

Style

Do I have to choose a service or a look from your catalogue or can I come up with my own style?

The lookbook that we offer on the website present the basic beauty services you may need on a daily basis or the latest trends in fashion industry. If you are seeking something special - contact a beauty professional and ask whether she or he is able to deliver your special request!

I’m stuck with the decision on my next haircut. Can you help me to choose one?

Yes, we at LuxFox offer you on our website dozens of look books from the world-renowned brands that you can get inspiration from! Also, you may find it interesting to look through numerous articles and interviews with famous beauty experts from all over the world. Therefore, you will definitely find something that works best for you! We at LuxFox are always eager to help you, be it a regular beauty service or your life-changing appearance experiment.

Treatment

How can I be sure that a stylist or artist is qualified enough?

All of our LuxFox Experts go through a thorough selection to become a part of our team. Moreover, we personally verify their qualification in order to deliver you the highest quality on-demand beauty, wellness & fitness services.

How should I prepare for my appointment?

Before the appointment with our beauty, wellness or fitness Expert, we will ask you for your comments, wishes and sample images from the styling. This way your expert can prepare optimally. We would like to ask you to inform your experts in advance if you have allergies or special requests.

We recommend you to do the following steps before your appointment, depending on the service you chose:

Blowout: you hair is to be damp but not wet. Wash you hair 10-15 minutes before the appointment and quickly dry it with a towel. Then your beauty expert will be able to deliver the best result imaginable! Ideally, you have already chosen a place with good lighting conditions and a socket.

Updos: in this case your hair needs to be dry and clean. Ideally, you have already chosen a place with good lighting conditions and a socket.

Makeup: do not forget to remove all previous makeup, cleanse and moisturize your skin prior to the artist’s arrival. If you have not made it before our appointment, we will take over this service at no extra charge. Ideally, you have already chosen a place with good lighting conditions, such as directly at the window with daylight.

 

Wedding styling: Ideally you already have your wedding dress and accessories ready so that we can perfectly match your bridal look.

Tanning: your body should be free of any creams right before tanning. Ideally, you applied a peeling about 24 hours beforehand. Click to get to the tips for an optimal result.

Workout: Find a place that is large enough for the planned workout session, or let your trainer suggest a suitable place. Drink enough water before, during and after your workout. Your expert will take care of the fitness mat, the equipment and the training plan.

Men: Find a place with good lighting and a socket.

Massage: We only need a space of 2x2 meters for the mobile massage equipment. You are also welcome to use your own towels if you prefer.

 

How long will the appointment be?

The time that the appointment will take depends on the service you seek. You will find all durations in the service info, when you click on the services.

However, for some special services such as bridal or event look you may need to allocate more time. Ask your LuxFox professional about the approximate duration of your appointment. LuxFox is always striving to make your beauty, wellness & fitness appointments as quick as possible, delivering you the best quality on the market.

Other

Can I work at LuxFox, too?

Sure! We are always open to new faces in our LuxFox team. Working as a beauty specialist on our platform may become your freelance hobby you do in your free time, or your full-time gratifying job. You simply need to apply to LuxFox, and after your qualification verification and tests you can start you awe-inspiring journey in the world of beauty. Moreover, as a freelance beauty specialist you can be your own boss - manage your appointments and create your own schedule!

What products and tools do the beauty professionals carry with them?

Our LuxFox beauty experts always have everything at hand depending on the service you demanded. Makeup artists have all of the necessary professional brushes and loads of high quality makeup materials; hair and nail stylists also have essential tools and beauty products with them - so there’s no need to worry about it! However, if you have special requests or allergies, please contact your beauty specialist in advance so that she or he picks everything you need.

What if I have a problem with my service?

If you faced some issues with services from our beauty, wellness or fitness Expert, please contact us via email: info@lux-fox.com oder via telefon: 030-20237320 and we will immediately proceed to finding a solution to your problem!

What if there is no Expert available?

We have Germanys biggest pool of Experts but of course, there can be a time where we don't have any free appointments left. But be sure, if we can't find an available Expert, you will get your full payment back immediately.